Refund and Returns Policy

Introduction

At Bug Bounty SA, we aim to provide quality products and a smooth shopping experience. Our Refund Policy outlines your rights as a customer and our rights as a supplier under the South African Consumer Protection Act (Act 68 of 2008).

1. Refund Eligibility

You may request a refund under the following conditions:

Defective or Damaged Products: If you receive a product that is defective or damaged upon arrival, you are eligible for a refund or exchange. Please notify us within 7 days of receipt.
Incorrect Product Delivered: If the product delivered differs from the product you ordered, you are entitled to a replacement or refund. Please contact us within 7 days of delivery.
Non-Returnable Items: Certain items, such as opened or used products, cannot be returned due to health and safety concerns, unless defective.

2. Refund Process

To request a refund or exchange, please contact us at: sales@bugbountysa.co.za with:

Proof of purchase (order confirmation, receipt).
Description and images of the defect or issue.
Your preference for a replacement or refund.

Once your request is received, our team will assess it within 2-3 business days and inform you of the outcome. Approved refunds are processed to the original payment method, excluding any shipping fees.

3. Return and Refund Timelines

Notification Period: Please notify us within 7 days of receiving your product if you wish to request a refund or exchange due to a defect or incorrect item.
Return of Product: If a return is required, we will provide instructions on how to return the item. You are responsible for return shipping costs unless the item is defective or incorrect.

4. Supplier Rights and Conditions

Under the CPA, Bug Bounty SA reserves the right to:

Inspect Returns: We reserve the right to inspect any returned item before approving a refund or exchange. If the product is found to be free from defects, a refund may not be granted.
Decline Refunds for Non-Compliance: Refunds may be declined if the request does not comply with our policy conditions (e.g., notification period exceeded, product has been misused).
Charge for Return Shipping: If a return is requested for reasons other than defects or incorrect items, shipping costs may apply.

5. Customer Rights Under the CPA

As a customer, you have the right to:

Return Defective or Incorrect Products: If a product fails to meet the quality standards outlined under the CPA, you may return it within 7 days of purchase.
Receive a Replacement or Refund: For defective or incorrectly delivered products, you may choose between a replacement or refund.
Fair Treatment and Communication: We aim to process returns and refunds fairly and transparently.

If you have questions or concerns, contact us at: sales@bugbountysa.co.za.

6. Exclusions

Refunds are not provided for:

Products damaged due to misuse or improper handling.
Items explicitly marked as non-returnable.
Requests made outside the specified notification period.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on our website, and continued use of our services signifies acceptance of the current policy.